Terms & Conditions of Use
To protect your own interests please read our Terms and Conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our Terms and Conditions, please email scbobblehead@gmail.com
We invite you to print these Terms and Conditions or we can email them to you upon request. These Terms and Conditions contain the whole of our agreement relating to your purchase including information about our pricing and contact details.
Payment Methods
You can place your order using secure encryption (the Internet standard for secure transactions). Our secure payment service provider is PayPal. Please review the website www.paypal.com for detailed information. All of our payment and purchase (from authorized retailers) options are 100% secure for our customers.
SC intends to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add, or remove portions of our website at any time without prior notice.
Cancellation of Order & Refund Policy:
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 24 hours of receiving your order in this case.
Refunds Before Shipping
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, a cancellation fee of 30% will be deducted from the payment you made when ordering. This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order.
Refunds After Shipping
Due to the fact that all of our products are custom made in accordance with the specifications provided by our customers, applicable laws don’t require us to accept returns or grant refunds. However, while we accept cancellations before shipping (for single orders - not bulk orders) we are unable to accept such cancellations after you have received the custom-made doll.
Damages During Shipping
Our bobblehead dolls are very well-packed, and damages during shipping rarely occur. However, if this unlikely event happens to you, we will provide you with a replacement doll free of charge. In order to utilize the shipping insurance, we kindly ask our customers to open the parcels in the presence of the person making the delivery. Please file a report with this person in case of any damage and please email scbobblehead@gmail.com with the file number and photos of the damaged dolls. The replacement doll will be shipped to you within 15 business days after providing the required information and documentation.
If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.
Modifications
In the event you require modifications to your bobblehead after receiving the initial pre-view / proof, 2-4 business days will be added to the normal turnaround/delivery timeframe as stated on the website in sculpting options.
Delivery Policy
All products are sent out via the shipping method you have selected during checkout (Standard Shipping, Priority Shipping or Express Shipping). We use EMS (USPS) as standard shipping method. Production time has to be selected during checkout when placing the order as well. If we expect the delivery to take longer, we will notify you of any delays. The customer will be requested to provide billing and shipping address details during the ordering process. SC will initiate the shipping to the shipping address (not the billing address), and the customer is liable to provide correct address details and to be available for delivery (Signature is required).
Copyright and Trademark Notice
All screens appearing on this Site including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement, are the sole property of SC. The content on this Site is only for the purpose of shopping on this Site or placing an order and for no other purpose. Any other use, including, modification, reproduction, uploading, posting, transmission, or distribution in any form or by any means without SC's prior written permission, is strictly prohibited. All software used on this Site is the sole property of SC.
All rights not expressly granted herein are reserved.
Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed.
